Returns & Exchanges
At OZtrail, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day hassle-free return policy for all unworn items in their original condition. Whether you need a different size or a full refund, our streamlined process ensures a quick and easy experience.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the items in their original packaging with all tags attached to ensure they remain protected during transit.
Affix Shipping Label
Print the prepaid shipping label provided by our portal and securely attach it to the outside of your return parcel.
Drop Off and Track
Hand your package to any authorized carrier location and use the provided tracking link to monitor your return's progress to our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing